|1.What is the minimum order quantity ?|
|Most of the products have not minimum order , but the Amount GBP 50 each order is requested ,not include delivery cost ,tax and VAT. For order amount under GBP 50 we will increase the price according to your finalized order quantity. ）|
|2.About order less than GBP 50 ?|
|If the order amount under GBP 50, you are asked to pay for the sample and delivery charge .The price for sample will be increased at 30% based on our primitive price.|
|3.About the order process|
|we make that place the order from us is as secure and simple as possible. You could make order from our web site online.|
At first, Please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, getting your order number. ( Please record this order number for further inquiries ).
And then ,After you place the order, we will check soon and then send the invoice include the shipping cost to you within 48 hours.( If There are not any email from us within 48 hours since you get the order number, there must be some problem incurred during the process of submitting your order. Please get in touch with us soon, thank you.)
Third, after you receive the invoice ,please pay soon and tell us the information .So that we could check your pay, and send the parcel to you in time, and then we will tell you the tracking number, so you could check online.
|4. What should I do when fail to place order ?|
A. Use other browsers. There’re many browsers you can use, such as IE, Firefox, Google chrome, Safari, Opera, etc.
B. If it still doesn’t work, you can copy the goods list including item number, size and color; send us by email together with your username on our site, and also your full shipping address. We’ll place the order for you and then let you know.
|5. Can you separate my order to several packages in order to avoid tax in custom ?|
|Usually we send only one package for one order unless it’s too large to be put into one box,but also only one tracking number. If you want us to send two or more packages, please write down the request in the Notice when you submit the order. But more packages, more shipping cost need pay, you know.|
|6. Can I confirm stock status with you before payment ?|
|Yes, after you place the order, we’ll check and inform you which items are out of stock, and then send the invoice to you. But as you know, our stock status is changing every hour, so we can’t promise that the items will be still in stock when we prepare your order.|
|7. What will happen if there are out-of-stock items in my order after payment ?|
|So as not to delay your order, we’ll send out the ready items on time and then recalculate the item prices and shipping fee. All excess payment would be credited to your next order. If you want, we can also refund to your PayPal account.|
|8. Why my cart is empty when I open it again next day ?|
|Because our system stores the cart in the cache of the browser, so once the cache has been cleared, the cart will be empty.|